Client Services Specialist

  • Puntarenas Province, Buenos Aires, Costa Rica
  • Xperience Xscape Travels
  • Full-Time
  • Remote
  • 45,000-65,000 USD / Year

Job Description:

About the Role:
Xperience Xscape Travels is looking for a Client Services Specialist to support travelers from planning to trip completion. Youll be the main point of contact for clients, ensuring a seamless experience every step of the way.

What Youll Do:

  • Respond to client questions via email, phone, and chat quickly and professionally.

  • Manage itinerary updates, travel changes, and special requests.

  • Provide accurate destination information and travel guidance.

  • Follow up post-trip to confirm satisfaction and collect feedback.

  • Resolve issues with empathy and problem-solving skills.

Who Were Looking For:

  • Strong communication and customer service skills.

  • Organized, detail-oriented, and proactive.

  • Comfortable learning new digital systems.

  • Previous travel experience is a plus.

  • Passionate about helping clients create memorable travel experiences.

Perks:

  • Flexible remote work.

  • Travel perks, discounts, and insider access.

  • Growth opportunities through training and team support.